Frequently Asked Questions

Got a question?  Odds are, someone else has the same question.  Check out our growing list of FAQs below.  Still can’t find your answer?  Feel free to contact us!

General

Are there any hidden fees? Travel fees, set up fees?

We don’t believe in hidden fees.  Our no muss, no fuss pricing includes travel time, setup and removal.

Are you licensed and insured?

We are a professional company, licensed to operate by the state of Pennsylvania and fully insured.  This is an important consideration, as many venues require proof of liability insurance for all vendors.  We are willing and able to provide a Certificate of Insurance to any venue upon request.

Can you supply a slide show for guests to view photos during the event?

Yes, we can wirelessly connect our system to the video display of any venue to broadcast a live slideshow of photos from the photo booth.  We can even randomly add in advertising for our corporate clients.  Note that there is a slight up-charge for this feature.

Do you provide early setup?

Yes, we can setup early for your event.  However, please be aware that we charge a fee for idle time.

How long have you been in business?

Naterpix LLC is a family-owned business that was formed in 2013 specifically to support our photo booth business.  It was started by namesake Nathan Raupach (aka Nate. R. aka Nater) and his wife Debbie, and is supported by daughters Krystal and Korey. Prior to focusing on providing excellent photo booth experiences for our customers, Nate was a photographer for many years, specializing in fashion, editorial, and event photography.

How many people can fit in your photo booth?

Our record currently stands at 19!  We’re always looking for brave new guests willing to take on the challenge.

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Is your photo booth enclosed or open air?

Our photo booth is an open air design meaning that we don’t use an enclosure to limit the number of people in your photos. We find this to be more inviting and engaging than an enclosed booth.

What kind of equipment do you use?

Since we were photographers before photo booth operators, we know the importance of good equipment and lighting!  We took the very same equipment that we use for a professional studio photoshoot and incorporated them into our photo booth.  We use an 18MP Canon camera, AlienBee photography lights, Surface Pro 3 tablets running the latest state of the art industry software, and a print-shop grade dye sublimation printer.

Will there be an attendant/photo booth technician at all times to maintain the photo booth if something goes wrong?

Yes, we always have at least one trained attendant who can troubleshoot and fix any problems that arise. Aside from changing paper and ink, we very rarely experience any type of technical problems.

Photos

Do you offer digital versions of the photos?

We offer several ways for you and your guests to access the digital photo booth photos.  Included with all rentals is an online gallery where you and your guests can view and download the photos.  We can password-protect the gallery upon request.  We also send you a USB memory stick shortly after your event containing high resolution versions of all photos and photo strips.

During your event, we offer a Social Sharing kiosk for a small up-charge, allowing your guests to immediately view their photos, download via email or text, or share on Facebook, Instagram and Twitter.

Do you offer unlimited photos at the event?

Yes, your guests can use the photo booth as often as they like.

Will I get a copy of all the photos taken at the event?

Yes, if you request physical copies, we’ll print extras just for you.  You will always get an online gallery (password protected upon request) plus a USB drive containing all high resolution photos and photo strips.

Prints

Are your prints smudge and scratch resistant?

Yes, we use only professional dye sublimation printers that print your strips within 10 seconds.  You can handle them immediately without fear of smudges or scratches.

Can my photo strips be personalized with name and date?

Of course!  We can customize the strips however you like until you’re completely satisfied.  We can add your name and date, match the colors of your event, add a logo, etc.

Do you offer custom photo layouts? Do you only offer photo strips or are other layout available?

We offer a variety of 2×6 and 4×6 layouts.  Simply take a look at our template page to see our huge selection of designs.  If you don’t see one you like, we’ll make a new one just for you

How many prints will be printed? How many photos per a strip?

We print one photo strip per person in the photo.  If five people are in the photo, we print five strips. We tailor our photo strip designs for each event.  You can review our template library to select your favorite photo strip, which we then fully tailor for your event.  Strips can include from one to four photos.

What if my guests want an extra print?

Then we’ll print an extra print on the spot!

Props

What do your props look like?

We are on a constant lookout for high quality, professional props.  We add new props to our rotation on a weekly basis.  We have hats, boas, glasses, and signs for all occasions, plus some unique props that we doubt you’ll find anywhere else.  If your event has a special theme, we’ll do our best to provide custom props to fit the occasion.  From graduation to prom to luau to western to masquerade to Mardi Gras, we’ve got you covered.